At Rebecca Thompson, we believe in the beauty of timeless fashion. Our sustainable return program allows you to extend the life of your Rebecca Thompson pieces while receiving store credit towards your next purchase. Together, we can reduce waste and make more responsible fashion choices.
Must be: Rebecca Thompson branded items, including Sleep by Rebecca Thompson sleepwear.
We kindly request that items be in excellent, wearable condition to maintain the high standards our customers expect from Rebecca Thompson. Please ensure garments are clean, free of damage, and in their original form.
Gently worn: Items should have minimal signs of wear, no visible stains, rips, or pilling.
Functional: Zippers, buttons, and other fastenings should be intact and functional.
Clean: All items must be freshly cleaned and odor-free.
Original Fabric: The fabric should not be overly stretched, shrunk, or heavily faded.
No Alterations: The garment must not have been altered from its original form (e.g., no custom tailoring).
Steps for returning garments:
Step 1: Fill out a return request (request form below)
Visit our website or pop into the Rebecca Thompson Brighton store to fill out a short return request form. Include photos of the item(s) and a brief description of their condition.
Step 2: Approval and shipping
Once approved by our team, you will receive an email with a prepaid return shipping label or instructions for an in-store drop-off.
Step 3: Quality check
After we receive your item(s), our team will inspect the garment to ensure it meets our return conditions. This process typically takes 3-5 business days.
Step 4: Item will be added to our monthly pre-loved sustainable program.
Step 5. Once your item sells you will receive your store credit
Once your item is sold, you'll receive an email with a store credit voucher, which can be used in-store or online.
Rebecca Thompson
120 Bay St
Brighton VIC 3186
Australia
* Make sure you include your original order reference number.
